Professional Summary
I am an IT Support Technician with hands-on experience in troubleshooting hardware, software, and network issues in Windows environments. I have worked with Active Directory, Microsoft 365, and system deployment tools, building practical skills through hands-on lab environments and real-world scenarios.
I focus on resolving technical issues efficiently while clearly communicating solutions to end users. My experience includes user account management, system configuration, software deployment, and network troubleshooting.
Through my work and projects, I have developed a strong understanding of IT support processes, including ticket-based workflows, problem-solving, and prioritizing support requests.
📍 Based in Kirkland Lake, ON, I am seeking an opportunity to contribute to a professional IT team and continue developing my skills.
Education & Certifications
M.Eng. Information System Security
Concordia University, Montreal, QC
Key Courses: Cryptography, Network Security, Operating Systems Security, Digital Forensics, Database Security, Risk Analysis & Cybersecurity Engineering
Key Courses: Data Structures & Algorithms, Operating Systems, Computer Networks, Database Systems (SQL), Software Engineering, Web Development
CompTIA Security+ | Certified
Key Topics: Network Security, Threat & Vulnerability Management, Identity & Access Management, Cryptography, Risk & Compliance, Incident Response
Google IT Support Professional | Certified
Key Topics: IT Support Fundamentals, Operating Systems (Windows/Linux), Networking & Troubleshooting, System Administration (Active Directory), IT Security, Customer Support
CISCO CCNA (In Progress)
Instructor-led training – Concordia University | Exam scheduled: June 2026
Key Topics:
Networking Fundamentals, IP Addressing & Subnetting, Routing & Switching, Network Security Basics, Troubleshooting
ITIL 4 Foundation (In Progress)
Preparation completed| Exam scheduled: April 20, 2026
Key Topics: IT Service Management, Incident & Problem Management, Change Management, Service Desk Operations, Continual Improvement
CompTIA A+ (In Progress)
Exam anticipated: May 2026
Key Topics: Hardware & Devices, Operating Systems, Troubleshooting, Networking Basics, IT Security
CYBERWARD 