Technical Skills
IT Support & Troubleshooting
- Diagnosing and resolving hardware, software, and user access issues
- Supporting desktops, laptops, printers, and peripheral devices, including troubleshooting login, performance, and connectivity issues
- Providing end-user support and clearly communicating technical solutions
Active Directory & User Management
- Creating and managing users, groups, and organizational units (OUs)
- Applying Group Policy (GPO) for security and system configuration
- Performing password resets and access control management
Microsoft 365 Administration
- Managing users, groups, and licenses
- Configuring shared mailboxes and permissions
- Performing troubleshooting and file recovery in Microsoft 365 environments
Systems, Deployment & Networking
- Installing and configuring Windows systems
- Deploying software and OS images (PDQ Deploy, GPO, WDS)
- Troubleshooting network issues (DNS, DHCP, IP)
Cybersecurity
- Understanding of network security concepts and attack vectors
- Hands-on experience with security labs and simulations
- Knowledge of system hardening and security best practices
- Knowledge of authentication, access control, and security principles
Web Design & Maintenance
- Designing and maintaining responsive websites with a focus on usability and performance
- Managing website hosting, domain configuration, and content updates
- Troubleshooting website issues related to performance, functionality, and deployment
CYBERWARD 